If you have not registered yet, please enter the correct contacts for RIIVS during registration. If you have registered, log in to the RIIVS.com website, click on Account Information, and change the contact information.

You can reset your password by selecting the Forgot Password link located on the log in screen of the RIIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to the functional contact for the account by answering the question correctly.

If you are the main insurance company user, your User Name is the same as your NAIC number. If you are an insurance company sub-user, you chave to contact the main insurance company user who created your sub-user account. If you are insurance agent (producer), your user name is the same as your producer license number.

Login to the www.RIIVS.com website using your username and password, Select 'Account Information' at left hand side of the page, Check the 'Do you want to update your password?' check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.

If the customer has insurance, they will need to contact their insurance company or agent. The insurance company or agent will then need to electronically transmit the insurance information using the RIIVS website. The customer must provide the reference number from the letter in order to submit the insurance information.

If the vehicle is only used seasonally (RIGL 31-47-15.1 and 15.2) and liability insurance coverage has been suspended, the customer will need to contact their insurance company or agent. The insurance company or agent will need to electronically transmit this information using the RIIVS website. The customer must provide the reference number from their letter in order to submit this information.

If the vehicle is out of service (RIGL 31-47-15.1 and 15.2) and liability insurance coverage has been suspended, the customer will need to contact their insurance company or agent. The insurance company or agent will need to electronically transmit this information using the RIIVS website. The customer must provide the reference number from their letter in order to submit this information.

If the customer is active military (RIGL 31-47-15.1 and 15.2) and liability insurance coverage has been suspended, the customer will need to contact their insurance company or agent. The insurance company or agent will need to electronically transmit this information using the RIIVS website. The customer must provide the reference number from their letter in order to submit this information.

If the vehicle has been sold, the customer will need to turn in the plates to the nearest DMV branch or submit an Affidavit for Cancellation of Registration for Lost Plates.

If the vehicle has been registered in another state, the customer will need to turn in their plates to the nearest DMV branch or submit an Affidavit for Cancellation of Registration for Lost Plates to the RI DMV.

If the customer does not wish to obtain liability insurance, Rhode Island Law requires that they cancel their registration and surrender their vehicle plates at the nearest DMV branch office.

Failure to respond to the notice will result in the revocation of the customer’s vehicle registration. If the registration is revoked, the customer will not be able to obtain or renew a Rhode Island driver’s license and obtain or renew any and all registrations. In order to clear the revocation, there will be a fee of $251.50 (inclusive of technology surcharge).

If you have questions regarding the RIIVS notice or RIIVS.com you can reach RIIVS Customer Support at support@riivs.com.

If you have DMV related questions you can contact the RI DMV at (401)-462-4368.

The second notice will be generated 15 Days from the Letter Date of the initial notice.

Yes, 15 days to respond before revocation.

Yes, the top right of the letter will indicate “Final Notice” instead of “Notice” which appears on the first notice.

If the insurance appears in the next BOB file it will also clear the pending revocation.

If the vehicle is not being operated, the customer may suspend liability insurance coverage with their insurer or agent. Rhode Island has a specific law code for this as referenced in the notice. The only way to indicate this is through the RIIVS website. This will clear the pending revocation.

Insurance companies need to register each of their NAICs separately

Reporting for commercial policies is highly encouraged but it is not mandatory. However, you still need to register on RIIVS. During registration, you can indicate that your company issues only commercial automobile policies in RI.

Yes, these are independent.

Insurance companies must submit one Book of Business file per NAIC number.

An insurance company sub user is an additional user that can be added by the main insurance company user to report RIIVS compliance information on behalf of the insurance company. This functionality is more commonly used by insurance companies in the call center customer support capacity. Insurance company agents can register separately. The sub user can only report for the insurance company that the sub user account was created under. To create a sub user account the main insurance company user must login to their www.RIIVS.com account. A separate sub user account should be created for each sub user.

You will go to the home page of the RIIVS website and click on Registration. On the registration page you will need to enter your producer license number (assigned by RI DBR) and your birthdate. You will then follow the prompts to set up your agent account.

You can search for the producer license number with the RI Department of Business Registration at http://www.dbr.state.ri.us/divisions/insurance/licensestatus.php.

The user name will be the producer license number issued by the RI DBR that was used to register the account. The user name cannot be changed.

If the customer is insured under an Rhode Island Automobile Insurance Plan Policy, the insurer or agent can electronically transmit the insurance information using the RIIVS website. The insurer or agent will need the RIIVS Reference Number from the letter in order to submit the insurance information. If the NAIC and/or policy number has not been assigned yet, 11111 should be used as the NAIC and the EASi Reference Number used as the policy number.